NOG 37 is a service & user experience consultancy focused on research, strategy, and training.
An enjoyable user experience is not something that just happens.
Are you in the early stages of a project, when things are still hazy, in the later stages when you need feedback, or somewhere in between? I can assist you no matter where your project is.
I'll learn about your customers to make sure your product will solve real problems and have an impact.
Services
Discovery
Sometimes it’s hard to get started on a project. We can help you get your project off the ground by identifying business needs and project goals. Exploratory research helps build the foundation.
User Research
What people want and what people need aren't always the same thing. By using research methods like interviews and field studies, we can learn more about your users’ goals to make sure you're solving real problems.
Training
Do you want to fill in knowledge gaps within your team? I can teach your team the skills they need to conduct User experience and service research independently.
Usability Testing
Have you designed a service and are wondering how useful customers find it? Usability testing can help benchmark and existing product, or test a new design to ensure the customers needs are being served.
Bilingual Research
Serving a Hispanic population has its own set of challenges. Whether your team speaks Spanish or not we will conduct research in the subjects native speech and covert the findings into the desired language.
Service Research
Services are multifaceted, and span past the purely digital. Understanding the interconnectedness of service context, customer service, back end supporting processes and staff helps us to deliver a better service experience.